Privacy Policy

This statement confirms how I, Shauna Hope, of Bristol Counselling Outdoors and Shauna Hope Counselling and Supervision, use and protect any information that you give to me when you use this service. It explains how I comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) and the PECR (Privacy and Electronic Communications Regulations).

I am committed to safeguarding and protecting your information. If I ask you for any information, it will only be used according to this privacy statement.

I may change this policy from time to time in line with legislation and I advise that you check this page in order to be aware of any changes. This policy is effective from March 2021.

By continuing to use my website, Bristol Counselling Outdoors, you are accepting and consenting to the practices described in this policy and agreeing to my use of cookies, described below.

Any changes to this policy will be on this page and, if relevant, you will be notified by email.

For the purpose of Data Protection Act 1998 and General Data Protection Regulation 2016,  Shauna Hope is the data controller of Bristol Counselling Outdoors.

Information collected

Like most websites, my website uses Google Analytics (GA). This data is used to look at the number of people using the site, how they find it and how they journey through the website. It also records your IP address, which can personally identify you. Google does not give me access to this information.

You may also give me information such as your name, address and telephone number by completing the form on my site or by contacting me by telephone or email .

Where necessary, to act in your best interests, I may need to process information that is sensitive in nature such as health information. In some circumstances, I may need to share this information with a third party such as a GP. I would advise that you do not share personal, sensitive information on my website but, if you choose to do so, then you will be allowing me to process it as part of my services to you.

Cookies

My site does use cookies in order to distinguish you from other users. You are able to disable cookies which will prevent your visit being tracked. Some cookies are essential for the website to work properly. I would advise you to disable cookies on your internet browser regularly. Please see http://www.youronlinechoices.com/uk/ to provide you with information about cookies and http://www.aboutcookies.org/ for advice about deleting and managing cookies.

How I store information

If you contact me via my contact me form, no data will be stored by the website or passed to any third party. All data will be transferred and stored within the European Economic Area.

The method by which you transmit data onto my site is used at your own risk and I cannot guarantee its safety. Once I have received your data, I have procedures and security to ensure that I do my best to safeguard your information and prevent unauthorised access.

My website is protected by SSL so that the email content is encrypted before being sent over the Internet. I cannot guarantee or verify the contents of any externally linked website despite my best efforts. Users should therefore note that they click on external links at their own risk and I cannot be held liable for any damages or implications caused by visiting any external links mentioned.


How I use information

I use information in order

  •  To carry out contracts between us and to provide you with the services that you request from me

  • To administer my website, data analysis, statistical and survey purposes, and testing

  • To enable improvements to the website

  • To keep the website safe and secure

  • To keep records such as client hours

  • To run and maintain my business i.e. for financial records

  • To let you know of changes to my service

Storage

I will store information for no longer than 7 years and no less than 2 weeks, depending on the information provided. Exact details concerning texts, emails, and written notes are provided in your individual contract when beginning counselling, psychotherapy or supervision. My computer is password protected to ensure the safety and protection of your information. I provide further, detailed information regarding this on request.

Access to information

You can request access to the personal information that I hold on you and, except in limited circumstances when I am not permitted to do so for legal reasons, I will provide this information to you within 30 days, at no charge.

If you think that any information that I hold about you is inaccurate, you are able to ask me to update your information. If you want me to delete your information, please request this in writing and I will endeavour to do so, unless I need to keep it for legal or internal business purposes.

Contact

If you wish to contact me with questions, concerns, complaints or to request your information, please contact me, Shauna Hope, at bristolcounsellingoutdoors.com, via email link 

Data Protection Registration Number ZB016508